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When international guests require medical attention during their stay, the response they receive reflects directly on the hotel. The Nine Clinic offers private GP services for hotel guests across London, giving hospitality teams a trusted clinical partner they can call on when a guest needs prompt, discreet medical care.
Our clinicians are available for same-day consultations at our Harley Street and Sloane Square practices, both of which are conveniently located for hotels throughout Mayfair, Marylebone, Chelsea and Knightsbridge. When a guest falls ill, sustains a minor injury or requires travel-related medical support, your concierge team can make a direct referral with confidence that the guest will be seen quickly and treated with the level of care they expect.
We regularly assist international travellers with a broad range of needs: acute illness, prescription requirements, travel health advice, vaccination certificates and general health concerns that arise unexpectedly during a stay. Our doctors are experienced in managing medical situations efficiently and sensitively, and are well used to working with guests who may not speak English as their first language.
Hotels that work with us have a clear referral process their concierge and guest relations team can follow without uncertainty. We provide guidance to front-of-house staff on how to identify when a medical referral is appropriate, and our reception team is briefed to receive hotel-referred guests promptly and discreetly.
For guests who cannot travel to a clinic, we can advise on the most appropriate course of action depending on the clinical situation. Confidentiality is maintained throughout, and each guest’s privacy is treated with the same standard expected within a luxury hospitality environment.
Our Harley Street location places us moments from some of London’s most prestigious hotels, and our Sloane Square clinic is well situated for properties across Chelsea, Knightsbridge and Belgravia. Hotels with larger staff teams can also access occupational health support through the same clinical relationship, via our corporate occupational health services.
A medical referral handled well is one your guest barely notices, other than the reassurance that it was managed smoothly. Our aim is to provide private GP care for hotel guests in London that is fast, professional and entirely in keeping with the discretion your brand requires.
To discuss a partnership or referral arrangement with The Nine Clinic, call us on 020 3084 1600 or email info@thenineclinic.com.
In most cases we can offer a same-day appointment. Guests referred by a hotel partner are received promptly, and our team is briefed to manage the process discreetly and efficiently from the moment they arrive.
Please contact us to discuss the situation. In most cases we can carry out ‘house calls’ at the hotel if needed. Depending on the clinical need, we can advise on the most appropriate course of action and direct the guest to the right level of care.
Yes. Our team is experienced in working with international guests and can accommodate consultations in a range of languages or with translation support where needed.
Yes. Through our corporate occupational health services, we can support hotel teams with pre-employment health assessments, staff GP access and ongoing occupational health provision.