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Feedback & Complaints

If you wish to leave feedback you can do so via our contact form. 

 

If you wish to raise a complaint you can do so by contacting the Practice Management Team via the contacts page, email or telephone. Wherever possible, the team will endeavour to resolve your issue straight away. If your issue is not resolved to your satisfaction, you have the right to make a formal complaint. Our complaints procedure ensures that your issue is dealt with in a timely manner and with confidentiality maintained. 

 

Our complaints procedure outlines that written acknowledgment will be sent to you within two working days of us receiving your correspondence. We aim to make a full response to your complaint within 21 days.Complaints are dealt with as per Policy 21 of the Care Quality Commission, Fundamental Standards of Complaints.

 

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