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Terms & Conditions

About Us 

 

The Nine Clinic Limited is a company providing Private GP and Wellness healthcare services. 

The terms ‘we’, ‘us’ and ‘our’ include Dr Simmy Kaur, Dr Claire Bassilious and any other doctor or person employed or engaged by The Nine Clinic Limited. 

All of our doctors are registered with the General Medical Council and are on the appropriate specialist register for the services they provide. All are subject to annual appraisal and adhere to the process of continuing medical education and revalidation as set out by the GMC. 

All Doctors that provide services are responsible for compliance with all relevant regulatory and local requirements relating to medical liability and professional indemnity insurance. 

We are all committed to safe and ethical prescribing and medicines management outlined in the GMCs ‘good practice in prescribing and managing medicines and devices’. 

  

Services provided​ 

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We will provide private general practice services in accordance with these terms and conditions.  

The services may include face to face, telephone, email and video consultations and home visits. We also supply courses of medicines and prescriptions where required, liaise closely with other health care workers and services, and provide specialist referrals as necessary. 

 

We provide our Services during normal business hours which may vary. Please see the homepage on our website for current business hours.  

We provide urgent same day and pre-bookable appointments with a Doctor, Monday to Friday.  

We do not provide out of hours services unless prior agreement. 

Appointments are often available at short notice, 5 days a week but this is not guaranteed.  

Emergency healthcare services are not provided. (If a patient has a medical emergency, they should contact the emergency services immediately.) 

Registration and identification verification 

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In order to access appointments as a new patient, patients will first be asked to provide a copy of a photographic form of identification (passport or driving licence). You will also be asked to verify your home address. If you are registering a child, you will need to provide evidence of parental responsibility (birth certificate or guardianship order).  

  

You will also be asked to complete a registration questionnaire which includes information about your current health problem, previous medical history and current medication. You warrant and undertake to complete the registration questionnaire openly and honestly, revealing and disclosing all relevant information truthfully to the best of your knowledge.  

  

 

Personal medical history 

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By registering and using our service, you are entering into a private GP/patient relationship and as such, we will ask you questions about your personal health known as your ‘medical history’. 

  

Your medical history will be maintained by the doctor in accordance with our Records and Record Keeping, General Data Protection Regulation (GDPR) and Data Retention policies. We take the retention of patients’ medical records very seriously and will use the best possible data protection processes and procedures to ensure that your health information is kept confidential and stored securely.  

Please see our privacy policy.  

  

 

Appointments 

 

You can book an appointment with us via our online booking platform, telephone and email address. You are encouraged to give us as much advance notice as possible for same day appointments. 

We will confirm our acceptance of your appointment request by sending you an e-mail that confirms the appointment details. It is your responsibility to ensure that the patient details provided for the appointment are accurate and up-to-date. 

We do not guarantee the availability of any particular Doctor at any particular time. We will do what we can to arrange a consultation with a Doctor as soon as reasonably practicable but do not guarantee to offer consultations within a particular time frame. Clinic appointments are limited to the time slot selected at the time of booking the appointment. 

For home visit services, we are unable to provide a chaperone service for any examinations and as such we reserve the right to decline assessments that may be perceived to place our medical staff at risk. We do not therefore offer intimate examinations as part of our home visit services, although we may be able to advise on further appropriate management. 

If you are under the age of 18, we may require you to be accompanied by a parent or guardian at the time of the appointment.    

 

Providing a safe service  

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We aim to offer a consultation healthcare service that is safe for patients to use and for staff to provide. 

  

We are committed to providing high quality care and treatment for patients and safeguarding the welfare of patients and staff. In order to protect both staff and patients, we respectfully point out that the following inappropriate behaviour will not be tolerated: 

  

·       swearing 

·       threatening or abusive behaviour 

·       drunkenness 

·       verbal or physical abuse, or 

·       inappropriate advances to our staff. 

  

We have a policy of zero tolerance towards such behaviour, particularly threatening or violent behaviour towards anyone associated with the healthcare service we provide.  

  

We reserve the right to terminate an appointment either in the clinic setting, online or to leave a patient’s premises (and call for Police assistance if deemed necessary) with anyone behaving in such a manner.  

  

We also reserve the right to prohibit a patient from using our services in the future if they are involved in any of the behaviour outlined above. 

  

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Payment and Fees 

 

Full details of our fees structure are available via our services and fees page on our website.  

Patients will be informed of the consultation fee at the time of booking and advance payment can be made online, via telephone or email.  

Patients can also pay on site at the time of their consultation. 

If you fail to make any payment by the due time and date, we may require you to pay interest on the overdue amount. 

We may not accept private medical insurance or other health coverage as payment of our services may not be covered under any health benefit plan or insurance coverage plan. You will be responsible for all fees incurred through your use of our services and any laboratory investigations or tests organised through us. 

Invoices will be sent to each patient following the delivery of any of our services. Invoices much be settled within the time stated. 

 

  

Cancellation 

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You may cancel an appointment at no charge, up to 24 hours before the agreed appointment time.  

  

Appointments that are cancelled with less than 24 hours notice, will be charged at 100% of the appointment fee. Alternatively, you can reschedule your appointment once for no extra charge. 

  

Once you have received medical services from one of our doctors, you will not be able to terminate your appointment request (as the service will have already been provided). All fees will then be due and non-refundable. This ‘no refund’ policy shall apply at all times regardless of your wish to terminate your appointment, or our decision to terminate your appointment, or any disruption caused to the healthcare service (either planned, intentional, accidental or for any reason whatsoever).  

  

You will not be liable for any charges or fees if the doctor declines your consultation for any reason. 

  

Complaints 

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It is recognised that there may be occasions where patients may wish to comment or complain about some aspect of the service which has been offered or received. We do welcome any feedback and our complaints procedure is available on request to ensure that a complaint is dealt with as quickly as possible. 

  

  

Contacting you 

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By using the website www.thenineclinic.com you consent to receiving electronic communications from The Nine Clinic. These electronic communications include information about healthcare services, fees and charges, and other information about using the healthcare service or the website. Your personal information is not sent to any third parties.  

  

Acceptable use 

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You agree to be personally responsible for any act or omission whilst using our website or receiving an online video consultation. You agree not to access or use the service we provide for any unlawful or illegitimate purpose or in any manner that contravenes our policies, guidelines, rules or the terms and conditions laid out in this document.  

  

You shall not sign up or request a consultation under a false name.  

  

You shall not use our healthcare service in any manner that could damage, disable or impair our services or networks including, but not limited to computer viruses, Trojan horses, worms, denial of service attacks, flooding or spamming. 

  

You shall not attempt to gain unauthorised access to any user accounts or computer systems or networks, through hacking, password mining or by any other means.  

  

Unauthorised activities 

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When using our website or the healthcare service we provide, you agree not to: 

  

·       defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others 

·       use racially, ethnically, or otherwise offensive language 

·       discuss or incite illegal activity 

·       use explicit/obscene language or solicit/post sexually explicit images (actual or simulated) 

·       post anything that exploits children or minors or that depicts cruelty to animals 

·       post any copyrighted or trademarked materials without the express permission from the owner 

·       disseminate any unsolicited or unauthorised advertising, promotional materials, ‘junk mail’, ‘spam’, ‘chain letters’, ‘pyramid schemes’, or any other form of such solicitation 

·       use any robot, spider, scraper or other automated means to access our website 

·       take any action that imposes an unreasonable or disproportionately large load on our Internet and systems infrastructure 

·       alter the opinions or comments posted by others on the website, or 

·       post anything contrary or damaging to our public image, goodwill, professional image or reputation. 

  

This above list is provided as an example only and is not complete or exclusive.  

  

We reserve the right to report to law enforcement authorities, any actions that may be illegal, and any reports we receive of such conduct. When legally required to do so, we will cooperate with law enforcement agencies in any investigation of alleged illegal activity on our website, or in connection with the healthcare services we provide. 

 

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Disclaimer 

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Although we make reasonable efforts to update the information on our website, we do not make any representations, warranties or guarantees, whether express or implied, that the information is always 100% correct, current, or complete, or that it does not contain technical inaccuracies or typographical errors.  

  

We do not warrant or guarantee that the functions contained in our website will be uninterrupted or error-free, or are free of viruses or other harmful components. We will endeavour to ensure that our website is safe to use, as accurate as possible in terms of the information provided and where identified, make the necessary corrections or amendments. 

  

Please note that we only provide our website for domestic and private use. You agree not to use our website for the purpose of re-selling our healthcare service or for profit. We shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity if you use our website inappropriately. 

  

We reserve the right to change or modify these terms and conditions at any time. 

  

Updated: 03.02.2024 

  

For review: 03 February 2025 

 

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